If you are using a regular iPod such as a Classic, Nano, or Shuffle, and are using a Mac, please download and install this version of iExplorer: Regular iPods download for Mac. If your device is showing as connected in iTunes without any errors but it still can't be seen in iExplorer, you should try completely closing or quitting iExplorer, then reopen it, and see if that helps, or try unplugging & reconnecting your iPhone or iPad and check again. An active iTunes connection is required since iExplorer uses the iTunes interface to access the data on your iPhone or iPad. If iExplorer is still showing the screen to connect your iPhone, Pad or iPod when your device is definitely plugged in with its USB cable, open iTunes and make sure it is appearing as connected in iTunes first.
